Return & Exchange Policy
General Conditions:
- Requests for returns or exchanges must be made within one day of receiving the order.
- The product must be in its original condition, unused, and in its original packaging with all accessories and documents.
- The original purchase invoice must be provided.
- Order cancellation is only allowed upon store approval.
- The store reserves the right to cancel an order in case of errors or fraudulent activity.
Non-Returnable or Non-Exchangeable Products:
- Products that have been used or damaged by the customer.
- Food products (due to health and safety concerns).
- Products that have been modified or had their labels removed.
- Promotional items or those purchased as part of a special offer.
Return & Exchange Process:
- Contact Customer Service:
- The customer must contact customer service via email or WhatsApp.
- Request Evaluation:
- The customer service team will review the request and inform the customer of approval or rejection.
- Return Instructions:
- If approved, instructions for returning the product will be provided.
- Product Inspection:
- Upon receiving the returned product, it will be inspected to ensure it meets return conditions.
- Processing the Request:
- If the product meets the requirements, it will either be exchanged or refunded to the original payment method.
Additional Notes:
- Processing returns and exchanges may take 7-12 business days.
- Return shipping costs may be deducted unless the return is due to a store error.
- LaMatcha Store reserves the right to reject return/exchange requests if conditions are not met.
For further inquiries, please contact customer service directly.
Thank you for shopping with LaMatcha Store, and we always strive to provide the best service possible!
